Technology
ICT Customer Support Officer
Job ID: #
33445
We are seeking a highly skilled and motivated ICT Customer Support Officer to join our innovative team. This will include both hardware and software support.This role is critical in maintaining and enhancing our technological infrastructure, ensuring seamless operations, and supporting our commitment to excellence in patient care. Opportunity to work with cutting-edge dental technology
Professional development opportunities Sponsorship for the right international candidate to work in Australia.
Company:
Location:
Perth, WA
Company Size:
Job Type:
Full Time
Date:
15 July 2035
Requirements
Determining software and hardware requirements to provide solutions to problems
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users' requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Implementing computer networks
Set up and maintain patient database systems
Ensure data integrity and security
Implement backup and recovery procedures
Optimize database performance for quick access to patient records
Integrate database with other clinic systems (e.g., appointment scheduling, billing)
Create custom reports for business analytics and patient care insights
Ensure compliance with data protection regulations
Qualification & experience
- Minimum Diploma level qualification in Information Technology, Computer Science, or a related field
- Minimum 3 years of experience in ICT support roles
- Strong knowledge of database management and cybersecurity
- Familiarity with healthcare IT systems and regulations
- Excellent problem-solving and communication skills